Training includes live sessions, recorded modules and role-specific guidance for approvers, requesters and finance teams. Approvers often require only a short session because the interface is designed for simplicity. ProSpend’s Australian-based support team continues to assist after go-live.

Most organisations adopt ProSpend easily because processes become simpler and more transparent. For larger teams, ProSpend provides rollout templates, communication packs and training plans to ensure smooth adoption.

Yes. Ongoing support is included in your subscription, with access to local support, training resources and customer success consultants. Most organisations become self-sufficient in managing users and workflows.

Absolutely. ProSpend configures each entity with its own rules, approvers and ledger mapping while enabling central oversight. This is ideal for groups managing multiple Xero files, MYOB entities or NetSuite subsidiaries.

GST codes, FBT categories, approval workflows and audit trails are mapped during configuration. This reduces the risk of misclassification and ensures expense, card and AP processes align with ATO expectations.

 Yes. ProSpend can replicate or optimise your existing workflows, including dollar thresholds, department rules, project-based approvals and “No PO, No Pay” controls. Implementation includes testing to ensure every rule works as expected.

ProSpend offers deeper ANZ-specific configuration, stronger ERP alignment and multi-entity controls without long enterprise-style rollouts. Many organisations choose ProSpend because the implementation is structured but not burdensome.

That’s common. Implementation helps identify gaps, simplify approvals and streamline coding. The aim is to create clarity—not to add process overhead.

You can start with AP, Expenses, POs, Cards or Budgets and expand later. Implementation is modular, so new workflows can be added with minimal disruption.

Yes. A full test environment is provided so your team can validate integrations, approvals and coding before launch. This ensures confidence on day one.